Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

Non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items
• Intimacy products such as swimwear and underwear

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• We want you to love your purchase, we’re here to ensure your satisfaction, so feel free to reach out for any assistance or exchanges within our specified guidelines.

• You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on the Contact Us page.

Need help?

Contact us at support@grovymax.store, for questions related to refunds and returns.